Privacy Policy

Last updated: 16 June 2025

At Jo Smith, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website https://jo-smith.co.uk, contact us, or use our services.

1. Who We Are

Jo Smith is a UK-based business offering marketing coaching and business support services for individuals and small businesses including, but not limited to solopreneurs, coaches, entrepreneurs, changemakers and practitioners.

For data protection purposes, we are the “data controller” of your personal information.

2. What Information We Collect

We may collect and process the following types of personal information:

  • Contact details (name, email address, phone number) when you complete a contact form or subscribe to a newsletter.
  • Business information you share with us when enquiring about services.
  • Website usage data through cookies and analytics tools (such as Google Analytics), including IP address, browser type, and pages visited.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide the services you request.
  • Send relevant emails if you’ve opted in (you can unsubscribe at any time).
  • Improve website functionality and understand how visitors use the site.
  • Meet our legal and contractual obligations.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

  • Consent – for marketing communications.
  • Contract – to fulfil any services you’ve requested.
  • Legitimate interest – for improving our services and website experience.

5. How We Store and Protect Your Data

We use secure systems to store your information and take reasonable steps to protect it from loss, misuse, or unauthorised access.

Your data will be stored only as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

6. Cookies

We use cookies to:

  • Improve user experience
  • Track website traffic and performance via analytics tools
  • Understand which content is most valuable to our visitors

You can control or disable cookies via your browser settings.

7. Third-Party Services

We may use trusted third-party tools for:

  • Website analytics (e.g., Google Analytics)
  • Email marketing platforms (e.g., Mailchimp, Mailpoet)
  • Client relationship management

These third parties are GDPR-compliant and only process data as required to provide their services.

8. Your Data Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent at any time (e.g., unsubscribe from emails)
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at: jo@jo-smith.co.uk

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Jo Smith
Email:jo@jo-smith.co.uk
Website: https://jo-smith.co.uk